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Last updated: July 1, 2026

mxcasino's Privacy Policy — Your data is safe with us

Here's a clear, straightforward explanation of what personal information mxcasino collects, why we use it, and how we keep it safe. No hidden terms.

Create an Account Terms & Conditions
SSL 256-bit Encryption
Information Never sold
Secure Server Storage
GDPR-compatible
24/7 Privacy Support

How We Protect Your Information

Six core principles that form the foundation of mxcasino's data protection practices.

End-to-End Encryption
Every piece of data traveling between your device and our servers is protected with AES-256 encryption — no one can intercept or read it in transit.
Data is never sold
mxcasino never sells your data to third parties — not even to advertisers. Your data is used solely to improve our services.
Secure Data Centre
Our servers are hosted in ISO-27001 certified data centres, with 24/7 monitoring and regular security audits.
Your Control
You can view, correct, or request deletion of your personal data at any time. We will respond within 30 days.
Transparent Cookie Policy
We clearly disclose which types of cookies are in use. You also have the option to disable non-essential cookies.
International Standards
mxcasino complies with GDPR and international data protection standards. Your data is processed only through lawful means.

What Information We Collect

Find out clearly why each piece of data is collected and how long it is retained.

Data Type What We Collect Why It's Needed Retention Period
Identity Information Full name, date of birth, NID number KYC Verification 5 years after account closure
Contact Information Mobile number, email Account Management For the duration of your account
Payment Information Mobile banking number Transaction Processing 7 years (as required by law)
Usage Data Login times, game history Security & Audit 2 years
Device Information IP address, browser type Fraud Prevention 1 year
Cookie Information Session cookies, preference settings Experience Improvement End of session / 30 days
Table of Contents

1. Introduction

This Privacy Policy mxcasinoExplains what information is collected while using the website and services, and how it is used and kept secure.

Mxcasino believes privacy is a fundamental right. That's why we only collect what's necessary and never use your data for anything beyond that. By using our services, you agree to this policy.

This policy is written in plain English rather than legal jargon so every player can easily understand it. If you have any questions, please contact our support team.

2. What Information We Collect

Mxcasino collects information in two ways — directly from you and automatically through your use of the platform.

Directly collected information

  • At registration: full name, mobile number, email address, date of birth
  • For KYC verification: national ID number, photo, proof of address
  • For payments: mobile banking number (Mobile Pay, Nagad, Rocket)
  • Support tickets: content you write yourself

Automatically collected information

  • IP address & approximate location
  • Device type, operating system, and browser version
  • Pages visited and time spent on each
  • Game history, bet amounts & outcomes
  • Login and logout timestamps

We never store your full payment card number or PIN. All payment transactions are processed directly through the payment gateway.

3. How We Use Your Information

Mxcasino uses your information for the following purposes:

  • Account management: To ensure secure registration, login, and account safety
  • Identity Verification: To verify your age and identity (KYC)
  • Transaction Processing: To process deposits and withdrawals correctly
  • Service improvement: To improve platform performance and user experience
  • Fraud prevention: To detect and prevent suspicious activity
  • Legal Compliance: To meet regulatory requirements
  • Customer Service: To resolve your issues
  • Relevant offers: To show you bonuses and offers relevant to you

We never share your information with third parties for advertising purposes.

4. Who We Share Your Information With

Mxcasino and your data Never sold. However, limited information may be shared with certain trusted parties to operate our services:

  • Payment Processor: Mobile Pay, Nagad, Rocket — for processing transactions
  • KYC Service Provider: For identity verification
  • Game providers: Limited data shared for game operation purposes
  • Cybersecurity Provider: For fraud detection
  • Legal authorities: Under court order or regulatory requirement

All third-party partners are required to comply with mxcasino's privacy standards. They may not use your information beyond what is outlined in their agreement.

5. How We Protect Your Data

Mxcasino uses industry-leading technology and practices to keep your information secure.

  • SSL/TLS Encryption: All website and app communications are encrypted
  • AES-256 data encryption: Stored data is kept in encrypted form
  • Two-factor authentication (2FA): An extra layer of security for your account
  • Regular security audits: Reviewed by third-party experts
  • Access control: Staff can only access information on a need-to-know basis
  • Incident response plan: Ready to act swiftly on any breach

In the event of a data breach, we will notify all affected users within 72 hours.

6. Cookie Policy

Mxcasino uses cookies to improve service quality and personalize your experience. Cookies are small data files stored in your browser.

Essential
To maintain login sessions and ensure security. These cannot be disabled — the site will not function without them.
Preferences
To remember your language, theme, and other preferences, so you get the same experience every time you log in.
Analytics
To understand which pages are most visited. All data is fully anonymous — no individual is identified.
Security
To detect fraud and multiple accounts — essential for protecting all users.

Cookies can be disabled from your browser settings, though doing so may affect the functionality of some services.

7. Your Rights

As an mxcasino account holder, you have several rights over your personal data.

👁️
Right to Access
You may request to see what personal information we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
You can request deletion of your data unless we are required to retain it by law.
📦
Portability
You can request a copy of your personal data at any time.
⛔
Right to Object
You can request to opt out of marketing communications.
⏸️
Right to Restriction
You can request restriction of data processing while a dispute is ongoing.

To exercise any of these rights, write to our support email. We will respond within 30 days. In some cases, data may be retained for legal reasons — you will be informed if that applies.

8. Children's Privacy

Mxcasino strictly prohibits providing services to anyone under the age of 18. We never knowingly collect data from minors.

If a minor has registered an account in error and we become aware of this, the account will be closed immediately and all associated data will be deleted.

If you suspect a minor is using mxcasino, please contact our support team immediately.

9. Third-Party Links & Services

Third-party providers are used to operate games on the mxcasino platform. These providers operate under their own privacy policies.

For payments — Mobile Pay, Nagad, Rocket, and similar services have their own security measures in place. mxcasino is not responsible for data processing by these third parties, but only trusted, reputable partners are selected.

10. Policy Changes

Mxcasino may update this privacy policy from time to time. You will be notified via your registered mobile number or email before any significant changes take effect.

Continued use of our services after any changes will be considered acceptance of the updated policy. The policy date is always displayed at the top of the page.

This policy was last updated July 1, 2026Last updated on

11. Contact Us

For any privacy-related questions, complaints, or requests, please get in touch with us:

  • Email: privacy@mxcasino.bet
  • Live chat: 24/7 Support Available
  • Help Center: Help Center View Page

We aim to respond to all privacy-related requests within 30 days. For urgent matters, reach us directly via live chat.

Frequently Asked Questions

The two questions players ask us most.

Minimum bet amounts at mxcasino vary by game. Generally, slots start from as low as ৳1. Live Casino tables typically start from ৳50. Cricket and Sports Betting have a minimum bet of ৳20. Aviator and crash games start from ৳10. So you can enjoy mxcasino even on a small budget. Note that the minimum deposit amount is ৳500. Each game also has its own maximum bet limit, which can be found in the game lobby.

mxcasino supports Bangladesh's most widely used mobile banking services — available for both deposits and withdrawals: Mobile Pay (most commonly used), Nagad (government services), Rocket (Dutch-Bangla Bank), and Upay. Bank transfers are also supported. All payments must be made from a mobile number registered in your own name. Minimum deposit ৳500, minimum withdrawal ৳500. Withdrawals are typically processed within 1–24 hours. For more details, Payment Page here.
Safe & Trusted

Your data is safe — play with confidence at mxcasino

Read our privacy commitment? Now register and enjoy a safe, secure entertainment experience.

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18+ only. Responsible Gaming Please comply.

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