Mxcasino FAQ — Your questions, answered clearly

If the app won't open or keeps crashing, try the following steps one by one:

• Step 1 — Clear Cache: Go to your phone's Settings → Apps → mxcasino → Storage → tap "Clear Cache". This resolves the issue in most cases.
• Step 2 — Check for Updates: Visit mxcasino.bet to download the latest APK. Older versions may not be compatible with the server.
• Step 3 — Check Your Internet Connection: The app may not load on a poor connection. Try switching between Wi-Fi and mobile data.
• Step 4 — Reinstall: Uninstall the app and download the latest version from mxcasino.bet. On Android, make sure "Unknown Sources" is enabled.
• Step 5 — Use a Browser: If the app keeps giving you trouble, open mxcasino.bet in Chrome or Firefox — all features are fully available on the web as well.

If the issue persists, contact us with your phone model and Android version In the Help Centre Contact us.

Enabling Two-Factor Authentication (2FA) on mxcasino is straightforward and provides the strongest layer of protection for your account. Here are the steps:

• Log in and click the profile icon in the top right corner.
• Go to "Security Settings".
• Under the "Two-Step Verification" option, tap "Turn On" or "Enable".
• Verify your mobile number — you'll receive a 6-digit OTP each time you log in.
• Alternatively, you can use the Google Authenticator app — just scan the QR code and link your account.

With 2FA enabled: Even if someone knows your password, they won't be able to access your account without the OTP. Keep your backup codes somewhere safe — they'll come in handy if you ever lose your phone.

Before withdrawing a bonus, you need to wager a specified amount — this is known as the wagering or turnover requirement. At mxcasino, it's generally 20x to 30x Wagering Applicable.

Here's an example to illustrate: Say you deposit ৳1,000 and receive a 100% bonus of ৳1,000. With a 20x wagering requirement on the bonus:

• Bonus Amount: ৳1,000
• Total wagering required: ৳1,000 × 20 = ৳20,000
• Once the ৳20,000 wagering requirement is met, the remaining bonus can be withdrawn.

Not all games contribute equally to the wagering requirement — slots count at 100%, while some table games may count at 10–50%. This is specified in the bonus offer's terms and conditions. Log in to your account and check the "Bonus" tab to see your current wagering progress.

Withdrawing to Mobile Pay, Nagad, or Rocket from mxcasino is straightforward. Steps to withdraw:

• Log in and navigate to the "Cashier" or "Withdrawal" section.
• Choose your method: Mobile Pay / Nagad / Rocket.
• Enter amount — minimum withdrawal ৳500, maximum per day ৳50,000 (May be higher depending on VIP tier).
• Confirm your registered mobile number and submit your request.

How long does it take?

• If KYC verification is complete: 1–3 Hours
• For first-time withdrawals or if KYC is pending: Up to 12–24 Hours
• Applications submitted between 9 AM and 11 PM are processed the fastest.

If your withdrawal is stuck or delayed The Help Centre's Share your application number with us via Live Chat.

There are a few places to find promotions on mxcasino:

• Banner on the home screen after logging in: Active offers are shown first.
• Rewards Page: All active tournaments, cashback, and free spin offers are right here.
• The "Promotions" tab in your account: Your personalised offers will also appear here.
• SMS & Push Notifications: If you opt in to promotional communications during registration, you will receive them directly on your phone.

How often are updates released? General Offers Every week Updated regularly. Special tournament and seasonal offers (such as IPL and World Cup) are announced separately. The daily login bonus resets every day. VIP members receive exclusive monthly offers.

If you're unsure about an offer or missed it, contact support — they can help as long as it's still within the validity period.

There are a few common reasons why your mxcasino account may get locked:

• After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes.
• Certain features may be restricted if KYC verification documents are not submitted.
• If a suspicious login is detected, your account is automatically locked for security.
• Once self-exclusion is activated, the account cannot be reopened before the set period ends.

Steps to Resolve:

• Please try again after 30 minutes (password lock).
• Use "Forgot Password?" to set a new password.
• If none of the above works — from your registered mobile number In the Help Centre Contact us and verify your identity.

After verifying your identity, our support team typically Within 1 Hour Restores your account.

To place cricket bets on mxcasino, log in and select the option from the top menu Bet Go to the page. There, select the "Cricket" section.

Available Markets:

• Match Winner: Place your bet in advance on which team will win.
• Toss Winner: Which team will win the toss.
• Top Run Scorer: Which batter will score the most runs.
• Total Runs in an Over (Over/Under): Whether runs in a specific over will be more or less than a set number.
• Live Betting: Place bets while the match is in progress — odds update in real time.
• Series Winner: Which team will win the entire series.

Minimum bet: Starting from ৳50. Maximum: Varies by market and match.

IPL, BPL, Bangladesh Test & T20 series — all major tournaments are live on mxcasino. To view the match schedule On the Bets page Go.